Tales from our helpdesk: All systems down

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Tales from our helpdesk: All systems down

One Saturday our out-hours-engineer got an alert: everything was down at a client. He identified an issue with the power. He called the customer who went on-site to discover the power was cutting in and out.

Our engineer shut the servers down to prevent damage, whilst the customer called the power company. Electricians spent the rest of Saturday and Sunday locating and fixing the fault (they had to dig up the car park).

Once resolved our engineer was able to power up the IT systems and verify everything was working ready for Monday morning.

If not discovered until Monday morning this would have caused 2 days of lost earnings.

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