Tales from our helpdesk - I’ve lost weeks of work

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Tales from our helpdesk - I’ve lost weeks of work

We had a call from one of our customers in a panic. The PowerPoint file they’d been working on was missing all the changes from the past two weeks.

We said, don’t panic!

We set up our customers in a way that ensures their data is kept safe. We can restore any file to any version over the last few weeks. In this case their files were stored in OneDrive (see our blog about this here) and we were able to restore the latest good version. From utter despair to total relief in the space of a 5 minute call.

For peace of mind, engage telanova as your IT team

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