Phone call fraudster

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Phone call fraudster

Recently a fraudster called a CEO and used a deepfake voice synthesizer to impersonate the voice of his boss at their parent company. They then instructed them to make a payment of £200,000. The CEO recognized the voice and proceeded with the payment as per their procedures.

We stay on top of security news for our customers and warn and work with them to prevent losses like this. In this instance the fraud could have been prevented if their procedures included verifying the payment details by calling back via a known number. It is also important that other protections are in place such as two factor authentication, display name spoofing protection etc.

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