Tales from our helpdesk: Is changing a router just like a light bulb?

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Tales from our helpdesk: Is changing a router just like a light bulb?

What’s the difference between changing a light bulb and changing a router...?

BT told our customer to unplug their old router and plug in the new one; just like changing a light bulb.

Our customer called us asking why the internet was down, no one could print and their WiFi had disappeared!

We dispatched an engineer immediately and asked him to leave the issue with us. He could focus on his business while we sorted it all out. We set up the new router the same as the old router and got everything running.

Contact us if you want to get on with what you're good at and leave the IT to us.

Email Facebook Google LinkedIn Twitter

We use cookies to provide you with the best possible experience in your interactions on our website

You agree to our use of cookies on your device by continuing to use our website

I understand