Tales from our helpdesk: New client with system grinding issue
- Details
- Created: Tuesday, 09 October 2018
- Written by Ella Coles
We recently won a new client with a very serious issue. Every day, every hour on the hour for 15 minutes their whole system would come to a grinding halt. Employees couldn’t send emails, take calls or do their job! Basically, the employees were only able to work for 75% of the day. Their previous IT provider had given up trying to fix this issue.
We ran extensive diagnostics and discovered their antivirus was causing their server to become non-responsive! Uninstalling the antivirus and re-installing the latest version rectified the issue allowing their employees to work 100% of the day.
If you would like to talk to us about how we can help your business please get in touch.
